Global experiences sets me up with a keen eye for operational excellence and a commitment to global cohesion.
Transformation Leader and Strategist
As a Strategist, I take responsibility for developing and maintaining an IT Vision and Strategic Plan in harmony with the organization's goals, I collaborate with business leaders to strategically shape and align IT initiatives and projects with business objectives while actively participating in essential IT projects, promoting an environment of teamwork and agility. I establish effective working relationships across all levels of staff, programs, and external agencies, including engagement with industry led advocacy organizations to bring awareness of market trends helps identify opportunities to inform the organization's strategic plan. Cultivate and lead a progressive IT team and computer science graduates in promoting an environment of continuous learning, innovation and caring.
Work closely with M&A teams to assess the IT capabilities of target companies, determine synergies, evaluate integration costs, and facilitate a seamless IT integration, demonstrating reliability and integrity throughout the process. Build, negotiate and maintain effective communication channels with external stakeholders, vendors, partners, and alliances.
As a transformational leader, utilizing my leadership skills, I serve as a catalyst for change, analyzing key functions to determine where IT can make the most substantial impact on operations, cost management, revenue enhancement, and customer service. Additionally, I support the redesign of business processes to achieve measurable improvements, while monitoring emerging technologies and evaluates their potential in alignment with the organization's strategic and tactical objectives.
Skills & Strengths
IT Operations, Infrastructure Management, Governance and Compliance, Cyber Security and Disaster Recovery
My role in operations is to provide robust support to ensure the availability of adequate and appropriate resources to maintain efficient systems operations while minimizing downtime and related issues. I take a proactive lead in implementing and adhering to best practices for various IT functions, including incident management, change management, project management, service desk operations, and compliance. I also oversee the design, implementation, and maintenance of IT security, computer operations, end user support, staff training, information services, help desk, IT infrastructure, including networks, servers, and cloud computing services, with a commitment to reliability and safety.
IT governance includes several key responsibilities, that included the development of transparent methods to collaborate with the executive team in prioritizing IT projects and efficiently managing resources, which involves improving project and work request processes, aligning resources, and generating reports. They provide regular progress reports to the C-Level and board members concerning project development and deviations from production goals and utilize a balanced scorecard to report on IT performance, leading performance appraisals, department management, organizational planning, strategy development and identifying areas for improvement. Additionally, I work closely with IT department management to plan, organize, evaluate, and prioritize the installation and maintenance of all organizational information systems, while also promoting effective communication with directors from other departments to ensure their involvement in selecting and implementing new data systems.
My expertise in managing Cyber Security, Disaster Recovery and Business Continuity includes actively manage the enhancement of the company's cybersecurity position, ensuring world-class security measures for digital assets and data while staying informed about threats and defenses. It also involves safeguarding data integrity across all Information Technology functions and ensures IT accountability in the event of departmental or system failures and holds ultimate responsibility for the performance of various technology aspects, including help desk support, data center production scheduling, computer programming development, technical services, communication networks, and overall computer systems operations, all of which must meet or exceed the expectations of executive management. Furthermore, the development and maintenance of a robust Business Continuity Plan to secure the technical environment and ensure system readiness in emergencies, meeting deadlines, motivate staff, training and goal setting is a crucial aspect of my role, with an emphasis on data and information integrity and security.
Digital Transformations, UX experiences, Innovations and Automations.
Partner with business units to define and execute IT initiatives that continuously improve our customers experiences, bolster organic growth, and enhance operational efficiency.
Support digital transformation projects and pursue opportunities for innovation that create business value.
Led a multi-dimensional digital team of digital product managers, user experience designers/researchers, journey managers/automation, Email/Web developers/producers, digital content that included the implementation, optimization, and life-cycle management of enterprise global technology solutions (AEM, SFDC, Applications) to transform UX/Digital experience for Autodesk customers and internal employees. Outcome was to deliver multi-billion-dollar growth and retention initiatives through digital channels while establishing a global design system, research discipline, and guidelines for user implementation.
Extensive experience in product intuition and UX design sensibilities with the ability to discover and fulfil the needs of users. Expert at defining metrics and making product, while taking strategic decisions based on A/B testing and/or qualitative or quantitative feedback.
With an inquisitive and naturally intellectually curious, whether with new technologies or sociological shifts, I understand how to apply innovations and trends to product opportunities, with proven demonstrable impact to drive $100M+ growth opportunities.
Financial Management and Regulatory Compliance
Develop and enforce IT policies and procedures that are practical and ensure compliance with all relevant laws and standards. Implement data governance and analytics strategies to harness the power of data for informed decision-making. This includes the preservation of legal requirements regarding HIPAA, SOX, FFIEC, GDPR, CCPA compliance throughout the organization's systems and processes.
Work with the Chief Information Officer (CIO), CTO and CFO in the preparation of the annual IT budget, diligently monitoring expenses, accuracy, and justifying any necessary variances from the approved budget. This includes to develop and oversee the IT OPEX and Capex budgets, contract development, contract management, services management with an emphasis on achieving cost-effectiveness and maximizing ROI. Oversee and manage contract negotiations with IT vendors, contractors, and other service providers. Additionally, it encompasses negotiating and administering contracts related to information technology, covering hardware, software, network connections, Internet, and intranet functions, as well as essential services and supplies.
Mergers, Acquisitions, Divestitures, Integrations and Program Management
I am an expert in establishing and leading cross-functional teams in the setting up of an Integration Management Office related to M&A deals for integration planning and execution from signing to close, with emphasis on Day-1 to the first 100+ days transition.
I possess strong technical project / program management skills, excelling in the management of complex cross-functional programs. I also possess exceptional communication abilities to effectively convey intricate technical concepts and business implications to diverse audiences, including executives, board members, advisory councils, tech nerds and computer programmers. I have the leadership skills to enable them to motivate and influence others while demonstrating diplomacy in negotiation and persuasion.